Research Methods That Reveal Truth
Ask about recent behavior, not hypothetical preferences. Favor prompts like “Tell me about the last time you…” and “What made that difficult?” Record verbatim phrases. The language customers use becomes your copy gold, often outperforming polished, founder-written lines.
Research Methods That Reveal Truth
Keep surveys under three minutes, use progress bars, and reward with a useful summary. Cluster answers by problem intensity rather than vague satisfaction. When a productivity app did this, a hidden cohort with calendar overload emerged, unlocking a targeted onboarding tweak.